Refund Policy

Amount once paid through the payment gateway shall not be refunded other than in the following circumstances.

Eligible Refund Circumstances

1.a. Multiple times debiting of Customer's Card/Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.
1.b. Due to technical error, payment is being charged on the Customer's Card/Bank Account but the enrolment for the transaction is unsuccessful and the customer will get a complete refund.

Refund Application Process

The Customer will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.

Submit Application To:support@nabu.co.in

The application in the prescribed format should be sent to support@nabu.co.in

Processing Timeline

The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by NABU through electronic mode in favour of the applicant and confirmation sent to the mailing address given in the online transaction details or transactional evidence, within a period of 21 calendar days on receipt of such claim. It will take 3-21 days for the money to show in your bank account depending on your bank's policy

Processing Time

Up to 21 calendar days for verification and refund processing

Bank Processing

3-21 days for funds to appear in your account (varies by bank)

Important Notice

Refunds are only processed for technical errors as outlined above. Payment Gateway charges may be deducted from refund amounts. All refund applications require proper documentation including transaction numbers and payment receipts.